FAQ: How do I uninstall Safeguard PDF Security

To completely uninstall the software on a Windows computer follow these steps:

1)  Remove the keystore

Use the following menu items to do this:

  • Safeguard Viewer: “Windows Start menu > All Programs > LockLizard > Safeguard > PDF Viewer > Remove Keystore”
  • Safeguard Writer: “Start > All Programs > LockLizard > Safeguard > PDF Writer > Remove Writer Keystore”

Windows 8 & above – Press the Windows Key and start typing  “Remove Viewer Keystore” or “Remove Writer Keystore”.

NOTE: Windows 10 and no keystore found error

If you installed the Viewer as a standard user (non-administrator) and receive the error ‘No keystore found. There is nothing to remove.’ when using the Remove Keystore program, then the keystore files are located in a different folder.  Most likely they are located in your VirtualStore folder – C:\Users\username\AppData\Local\VirtualStore\ProgramData\LockLizard\PDCViewer – and you will need to manually delete the LockLizard folder to remove the keystore.

2)  Uninstall the Software

  • Safeguard Viewer: “Start > All Programs > LockLizard > Safeguard > PDF Viewer > Uninstall”
  • Safeguard Writer: “Start > All Programs > LockLizard > Safeguard > PDF Writer > Uninstall Writer”

Windows 8 & above – Press the Windows Key and start typing “Viewer”.  Right click the Viewer icon and choose “uninstall”.  Locate the Safeguard Viewer in the uninstall program list and uninstall it.  Once uninstalled, close the uninstall programs window.