Error Message on Android: Please update your viewer to the latest version to access this document.

If you receive this error message when opening documents on your Android device and the Viewer version listed in the error message is 2.6.38 or above, then please report this to the publisher of the document.


Note for Publishers

This issue will be fixed in an admin system update.  In the meantime the workaround is to go to the Settings Tab in your Safeguard Administration System, click on the ‘Secure Viewer’ link and uncheck the box ‘Enforce Viewer Update’.