This error message is displayed for any of the following reasons:
- The document record has been deleted from the Administration System
- The PDF file you converted to the PDC format is not compatible with the Web Viewer because it contains object errors. To solve this:
For Adobe Acrobat, open the file, then go to File -> Save As -> save it with a different name (or the same name, to another location). Upon saving, Acrobat will automatically fix the errors. If it does not, change the PDF version to 1.6 when saving it.
With Nitro PDF create a new document, then chose “insert pages” from the original PDF file.