This error message is displayed if you:
- have installed Safeguard Enterprise Writer and are trying to register it using a non-enterprise license;
- have installed a version of Safeguard or Enterprise that you are not licensed for.
Please check you are using the correct license file for the actual product you have purchased.
Own server installation upgrade
If you receive this error having upgraded from v2 to v3 then check the database record in > “writerusers” table > first record > column “lictype” – it should be 0 (zero). If not set, set it to zero, save and download then open the license file again.