Error Message: Failed to query server, (couldn’t resolve host name).

This error message is displayed if you are trying to register our software over a VPN.

You must have a direct Internet connection in order to register our software and for communication with the Locklizard administration server.

Delete the keystore by using the option from the Windows Start menu >> All Programs >> Locklizard >> Lizard “product name” >> Remove Keystore (where “product name” is the name of the product you are using).

Then try registering again, this time using a direct Internet connection.