Error message: error 113 no such route when configuring SMTP

This error message is displayed if:

  • your SMTP server only allows TLS connections (we only support SSL)
  • your hosting provider (ISP) is blocking external SSL connections or output on specific ports (e.g. 25, 443)

If you host the Safeguard Administration system on your own server then you can use TLS by configuring your email service through php.ini instead of using the Safeguard administration system.