Error: I can’t upload a file larger than 5MB to the Web Viewer Server (own server)

Check the limit in your Safeguard Master Administrator account (the one where you created your publisher account).  If this is set to a value higher than 5MB then you need to increase the allowed upload file size on the server hosting the Web Viewer.

You can do this using either of the following methods:

  1. in PHP.ini change the upload_max_filesize and post_max_size values with the size you require – e.g. 100M – for 100MB
  2. in your htaccess file add these two lines and restart your server:
    php_value post_max_size 100M
    php_value upload_max_filesize 100M