This can also affect the limit number of prints feature and stop the document showing in the customer details > change number of prints screen. Some characters used in company names (for example the ampersand / & character) can affect the command line system and cause this issue.
To fix the problem on an own server install, open the master admin system ( [safeguard URL]/ll-master ), locate the publisher account and remove any non-alpha characters from the company name.
For the changes to take affect you MUST re-register your writer by first removing the keystore: Start > All Programs > LockLizard > PDF Writer > Remove Keystore. Then re-register using your Writer license.
If we host your administration system then report the problem to us and we will fix the issue for you, and send you a new license to register with.