FAQ: How do I grant a customer access to a document or publication?
FAQ: Do PDF documents protected with older Writers work with newer versions?
FAQ: Can I install the Viewer software on more than one device?
FAQ: How do I install the Writer on a new computer?
FAQ: How long are log files kept for?
FAQ: Under GDPR who is the Data Controller for Locklizard systems?
FAQ: How do I silently install the Viewer license file so it does not show any confirmation dialogs?
FAQ: Can I install the Viewer and register a license for multiple users of a computer?
FAQ: Why can’t I protect any documents after changing my account password?
FAQ: What are the differences between Safeguard Writer, the Viewer and the Web Viewer?
FAQ: Are Locklizard products VPAT compliant?
FAQ: Can I embed the Web Viewer into my web site or use an iframe?
FAQ: How to automatically log a user in to the Web Viewer using SSO
FAQ: How can I keep the same folder structure when using Safeguard Portable to protect PDF files to USB?
FAQ: Why do I get the alert ‘May Slow Down Your iPhone’ when downloading Safeguard Viewer for iOS?
FAQ: How do I change the admin server SQL address and details?
FAQ: Why is the Geolocation Service status showing as offline / unreachable or online with an invalid IP error?
FAQ: Why are watermarks not displaying on my documents?
FAQ: What special characters do you support in filenames?
FAQ: Can I keep an Adobe Password on my PDF if I protect documents using Safeguard?
FAQ: Can I use Command Line with C#
FAQ: How do I revoke document access?
FAQ: Why is my watermark text cut off at the end of 2 lines of text?
FAQ: Does your Secure PDF Viewer support Chrome OS?
FAQ: How do I configure a Gmail account as my SMTP server?
FAQ: Does Safeguard PDF Security stop copying, sharing, forwarding, emailing, saving, downloading, and printing?
FAQ: I have extended the limited access to a document for a customer, but the viewer still tells the user that the document has expired (even after removing and re-licensing the keystore).
FAQ: What is the maximum number of files I can protect in one go using the Safeguard Writer GUI?
FAQ: Using Lizard Protector to control online examination systems produced in PHP, JSP or ASP
FAQ: Does Safeguard PDF Security work with a LMS (Learning Management System)?
FAQ: Why are characters not displayed or are replaced with ??? in the text Watermark?
FAQ: How do I get the Safeguard Viewer menu to display on my Android phone?
FAQ: Notes for publishers – use of opacity in text and image watermarks
FAQ: Why do watermark fonts seem larger on some Android devices?
FAQ: I have added a bookmark but it only goes to the top of the page rather than the bookmarked article text
FAQ: How do I view protected documents across two screens / monitors?
FAQ: Where is the search feature in the MAC viewer?
FAQ: How do I limit user access to my internal network and make use of a DMZ for external users?
FAQ: What files do I need to backup the Safeguard server?
FAQ: How do I send a license file as HTTP rather than HTTPS?
FAQ: Custom email and HTML headers
FAQ: Privacy, data protection, use of personal information and LockLizard systems
FAQ: Can I rename a PDC file?
FAQ: Does your service work with Node based web applications?
FAQ: When I set a document expiry date, what day/time is that enforced?
FAQ: How do I change the password for my LockLizard admin system account?
FAQ: How can I ensure my documents / ebooks are not pirated?
FAQ: How can I get the mac address of my computer?
FAQ: Does Safeguard PDF Security work with Sharepoint?
Are Locklizard products FEDRAMP certified?
FAQ: Does your Viewer software work on Windows RT?
FAQ: Why is my splash screen image not displaying correctly or taking ages to load?
FAQ: Are your PDF DRM solutions CFR compliant?
FAQ: Is your application open to password attacks like Adobe & similar password based products?
Using PDF DRM protection to get to your markets faster
FAQ: Where are the Safeguard keystore files located? (location of keystore files)
FAQ: How do LockLizard products differ from file encryption products?
Citrix / Webex slowness and viewer locking issues
FAQ: How can I find the number of prints left a customer has for a document?
FAQ: How does your software conform to the Web Content Accessibility guidelines