Knowledge Base

FAQ: How do I grant a customer access to a document or publication?

FAQ: Do PDF documents protected with older Writers work with newer versions?

FAQ: Can I install the Viewer software on more than one device?

FAQ: How do I install the Writer on a new computer?

FAQ: How long are log files kept for?

FAQ: Under GDPR who is the Data Controller for Locklizard systems?

FAQ: How do I silently install the Viewer license file so it does not show any confirmation dialogs?

FAQ: Can I install the Viewer and register a license for multiple users of a computer?

FAQ: Why can’t I protect any documents after changing my account password?

FAQ: What are the differences between Safeguard Writer, the Viewer and the Web Viewer?

FAQ: Are Locklizard products VPAT compliant?

FAQ: Can I embed the Web Viewer into my web site or use an iframe?

FAQ: How to automatically log a user in to the Web Viewer using SSO

FAQ: How can I keep the same folder structure when using Safeguard Portable to protect PDF files to USB?

FAQ: Why do I get the alert ‘May Slow Down Your iPhone’ when downloading Safeguard Viewer for iOS?

FAQ: How do I change the admin server SQL address and details?

FAQ: Why is the Geolocation Service status showing as offline / unreachable or online with an invalid IP error?

FAQ: Why are watermarks not displaying on my documents?

FAQ: What special characters do you support in filenames?

FAQ: Can I keep an Adobe Password on my PDF if I protect documents using Safeguard?

FAQ: Can I use Command Line with C#

FAQ: How do I revoke document access?

FAQ: Why is my watermark text cut off at the end of 2 lines of text?

FAQ: Does your Secure PDF Viewer support Chrome OS?

FAQ: How do I configure a Gmail account as my SMTP server?

FAQ: Does Safeguard PDF Security stop copying, sharing, forwarding, emailing, saving, downloading, and printing?

FAQ: I have extended the limited access to a document for a customer, but the viewer still tells the user that the document has expired (even after removing and re-licensing the keystore).

FAQ: What is the maximum number of files I can protect in one go using the Safeguard Writer GUI?

FAQ: Using Lizard Protector to control online examination systems produced in PHP, JSP or ASP

FAQ: Does Safeguard PDF Security work with a LMS (Learning Management System)?

FAQ: Why are characters not displayed or are replaced with ??? in the text Watermark?

FAQ: How do I get the Safeguard Viewer menu to display on my Android phone?

FAQ: Notes for publishers – use of opacity in text and image watermarks

FAQ: Why do watermark fonts seem larger on some Android devices?

FAQ: I have added a bookmark but it only goes to the top of the page rather than the bookmarked article text

FAQ: How do I view protected documents across two screens / monitors?

FAQ: Where is the search feature in the MAC viewer?

FAQ: How do I limit user access to my internal network and make use of a DMZ for external users?

FAQ: What files do I need to backup the Safeguard server?

FAQ: How do I send a license file as HTTP rather than HTTPS?

FAQ: Custom email and HTML headers

FAQ: Privacy, data protection, use of personal information and LockLizard systems

FAQ: Can I rename a PDC file?

FAQ: Does your service work with Node based web applications?

FAQ: When I set a document expiry date, what day/time is that enforced?

FAQ: How do I change the password for my LockLizard admin system account?

FAQ: How can I ensure my documents / ebooks are not pirated?

FAQ: How can I get the mac address of my computer?

FAQ: Does Safeguard PDF Security work with Sharepoint?

Are Locklizard products FEDRAMP certified?

FAQ: Does your Viewer software work on Windows RT?

FAQ: Why is my splash screen image not displaying correctly or taking ages to load?

FAQ: Are your PDF DRM solutions CFR compliant?

FAQ: Is your application open to password attacks like Adobe & similar password based products?

Using PDF DRM protection to get to your markets faster

FAQ: Where are the Safeguard keystore files located? (location of keystore files)

FAQ: How do LockLizard products differ from file encryption products?

Citrix / Webex slowness and viewer locking issues

FAQ: How can I find the number of prints left a customer has for a document?

FAQ: How does your software conform to the Web Content Accessibility guidelines