Error: When I add a customer it does not grant document or publication access
Error Message: Unable to send email to email address. Error 300 – Provide either email TextBody or HtmlBody or both
Error message: error 113 no such route when configuring SMTP
Error Message: 1284:68 Can’t connect to server. The attempt to connect to the server failed
Error Message: Unable to send email. SMTP error 541:48
Error: Email Delivery Status is showing as not being tracked when tracking is on
Error Message: Invalid start date format in CSV customer import
Error: Additional licenses are being given after someone registers
Error Message: Could not connect to smtp host ‘ssl://smtp.office365.com’
Error: Configuring SMTP gives an Internal Server Error
FAQ: If a customer purchases multiple documents or products from my company using different names (e.g. J Smith and John Smith) so they now have more than one account on the administration system, will they be able to access the files they have purchased?
Error message: An error has occurred while processing your request. Data truncation: Out of range value adjusted for column ‘validity’ at row 1
FAQ: Why when I change the support email address on the administration system does it not change on the document properties?
Error Message: Unable to download admin.php. Unable to open this Internet site. The requested site is unavailable or cannot be found.
Error: Administration System not displaying correctly – records are cascading / stair casing, CSV export not working
Error: CSV import is not updating existing records
Issue: Invalid Format error message when adding a customer with a start or end date greater than 2040
FAQ: How can I control document / product expiration & revocation once a file has been published?
FAQ: Why does the time in the log files differ from the local time on my computer?
Error: Viewer license emails are not being received straight away
FAQ: Changing Document / Product Expiry after a file has been published – Safeguard V2
FAQ: What does the ‘Monitor Email Address’ do?
Error Message: Illegal mix of collations
Error: Clicking on a tab in the admin system takes me back to the login screen
FAQ: What does the ‘change customer license delivery’ link do? – Safeguard V2
FAQ: Can I customize the registration email?
FAQ: How can I tell what access controls have been applied to a document / product after it has been published?
FAQ: What does the ‘Support Email Address’ do?
FAQ: How do I change the number of document or product views?
Error: Filter autofill not working – document suggestions are not displayed
FAQ: Issuing multiple customer licenses to one customer account
Error: More than one user account has been created with the same email address
FAQ: What happens when a user changes or upgrades their computer – do I need to send them a new license?
FAQ: How do I change the number of document or products prints?
Error: Emails being received are displayed as RAW HTML code and not as formatted HTML
FAQ: When I import customer records to the Admin System it fails. Why?
Error: Document Controls not showing correctly in the Locklizard administration system
Error: Exported CSV file is 0 bytes in size or export is not being completed
Error: Why does the admin system say not registered, yet the customer can still view locked files?
Error: I changed the date when a customer account expired by increasing the expiry date but they cannot access any new files I send to them.
Error Message: Could not connect to smtp host (Connection timed out, or no route to host)
Error: When I export CSV data and open it in Excel it appears corrupt
Error: Viewer license emails are not received by our internal users but are received by our customers
FAQ: Hosting on LockLizard servers vs own server hosting
Error: I have created a customer account but they have not received their license email. Why has this occurred and how do I resend the license email?