FAQ: Why is the Geolocation Service status showing as offline / unreachable or online with an invalid IP error?

Offline / unreachable

This is because you cannot reach the Locklizard GeoIP service – check that your firewall is not blocking *.locklizard.

Note: the Locklizard GeoIP service URL will show n/a if accessed via a browser as it can only be accessed via the Safeguard Administration system.

Online / invalid IP error

This occurs if you are running an own server system and are accessing the admin system via local host (a closed network) rather than a public IP address.

To use GeoIP you must have a public IP available so your country can be detected.