FAQ: Why is my splash screen image not displaying correctly or taking ages to load?

Problem 1:

My splash screen image looks like it is corrupted or it has been zoomed in compared to the original image.

Solution:

This can occur if the image you are using for the splash screen has transparency*.

While we support both JPG and PNG files for the splash image, transparency in the PNG images can cause issues (the pixels with alpha channel may be replaced with black/white or the image may end up looking wrong).  For best results, we recommend using PNG images without transparency (alpha channel) or a JPG image.

*Images used for watermarks work perfectly fine, regardless of transparency.

 

Problem 2:
My splash screen image takes a very long time to load or is covering the entire screen.

Solution:
Use a medium-sized image (a few hundred pixels max for the width and length) for the splash image, since it is always displayed at 100% zoom.  Thus, a higher resolution image may end up covering the entire screen.

Higher resolution images will also lead to larger files and will take a longer time to load.