FAQ: What happens when a user changes or upgrades their computer – do I need to send them a new license?

Upgrading Computers – new CPU or upgrading the Operating System

If your customer upgrades their CPU or OS (to within the same MAJOR release version (i.e. Windows 7 to 7.1) then the viewer software can be re-installed on the same computer without you having to grant an additional license to your customer.

New operating system (not an upgrade), hard disk or motherboard upgrade

If your customer re-installs their operating system from scratch, updates to a new MAJOR release (i.e. Windows 7 to 10), or installs a new hard disk (primary drive) or motherboard then you will need to increase their license count so they can install the viewer software and register with you again.

Changing Computers

If your customer changes computers then you will need to increase their license count so they can install the viewer software and register with you again.