FAQ: Mac Viewer will not install properly or run correctly once installed

If you experience problems while installing the Viewer on a Mac Computer then follow these clean installation steps to rule out common issues that can stop the software from working properly:

  1. Load the Safeguard Viewer application and select the option ‘Remove Keystore’ from the ‘LockLizard Safeguard Viewer’ menu at the top of the screen.
  2. Move the Viewer application from Applications to the Trash folder.
  3. Delete the downloaded install file (and un-mount it if it is mounted by right clicking on it and choosing Eject).
  4. Empty the Trash folder.
  5. ENSURE all antivirus and security software is disabled and there is NO resident security software running.
  6. Restart the computer.
  7. Login as an Administrator.
  8. Re-download the Mac Viewer from here.
  9. Re-install the Viewer.
  10. Re-download your license file.
  11. Re-register your license file.
  12. Re-download the document.
  13. Open the document.

NOTE:  You can completely remove the Mac Viewer files using a third party uninstaller such as http://osxdaily.com/2012/02/15/delete-applications-mac-os-x-appcleaner/