FAQ: How do I change the number of document or product views?

The view count can be changed on the admin system on a per customer / per document basis if a customer later requires additional views.

This feature also enables you to see how many document views remain (and, therefore, how many have been used) for any document with this restriction set, by individual customer.  Note that this change can only be applied to documents that were originally published with a limited number of views.  It is not a control that can be introduced after a document has been protected.

Select the “Change number of views” link to change the number of times a document can be viewed (opened) by the selected customer.

Change the views left count by typing in the number of document views you now want to allow and then press the Update button.

NOTE:

Document entries are ONLY displayed on this screen if the customer has already opened the document at least once in the Viewer software.

IMPORTANT NOTE: VIEW ALLOWANCES

The number of views allowed is applied at the Customer account level, and not at the license level. Each time a customer views a document restricted in this manner, the count on the Customer account on the Administration server is decremented by 1.

So if for example, you have only allowed 3 views for a specific document, once the customer has viewed that document 3 times, they will be unable to view it again.  This is true even if you have given that customer more than one license for their account, enabling them to view the document on more than one computer. If they have already viewed the document three times on the first computer, then there are no view allowances left for use on the second computer.