Locate the application in the start menu and disable or uninstall it so the viewer can load correctly.
If you cannot locate the program then you can try the following to disable it:
- Click “Start > Run” (or type “run” into the Start Menu search box)
- In the run box type “msconfig”, then click “OK”
- Once the window opens, choose the “Startup” tab. In this list look for the program you are trying to prevent from starting up
- Clear the check box for it and click “OK”
This will prevent the program from loading on next boot.