Follow these steps to determine the issue:
- Check that pdcviewer.exe can access the Internet and that a firewall is not blocking this.
- If you are using a proxy, check that the proxy settings have been entered in the Viewer software – Windows Start menu > Programs > Locklizard > Safeguard > PDF Viewer > Proxy Settings
- Check whether our test license works – http://www.locklizard.com/Safeguard_demo/download_license.php?file=Demo_User.llv – if it does then you can rule out a firewall or proxy issue.
- If your Locklizard administration system has been installed in the root folder, install it in a sub-folder instead. So instead of www.mydomain.com, use www.mydomain.com/locklizardadmin/