Error Message: Unable to download admin.php. Unable to open this Internet site. The requested site is unavailable or cannot be found.

This message is displayed if you are using IE 8 to download reports and/or export CSV files from the admin system. If this message is displayed you will be unable to download any reports or export CSV files.

To solve this:

  • use a different browser;
  • use an HTTP connection to the admin system rather than HTTPS. To use an HTTP connection edit the ‘S’ out of the ‘HTTPS’ URL in the browser address bar.