Error message: protection status failed

Error message dialog with <!DOCTYPE html PUBLIC…/xthml1-transitional.dtd> displayed, then ‘protection status failed‘ in the Writer protection¬†results dialog.

This error message is displayed if your firewall is preventing access to the licensing server.

To check what licensing server you are connecting to, open the Safeguard Writer license file (.llw) in notepad.

If you are using VPN tunneling software then check you can access this URL through the VPN.