Error Message: External exception EEFFACE

If you get this error message when protecting files then follow the guidelines below:

  1. Make sure the actual path+name of the file does not exceed 255 chars
  2. Protect the documents from a Windows 7 computer
  3. Protect the files on a local drive rather than a network one to eliminate any network issues and path names
  4. Close down any unnecessary applications to free up available memory

If the error still occurs and you are protecting a lot of files in one go using command line then split your files into sub-folders for separate processing.