Error message: An I/O error has occurred while reading document error code 38

This message is displayed if you are trying to open a file of 0Kb in size.  Error code 38 means ‘can’t find end of file’ – it does not exist.

If you are a publisher, check that the link to the PDC file is correct or zip and then resend the PDC file to the customer. By zipping the PDC file you will prevent it being corrupted in transit.