If this error occurs when registering the Writer software then it is either a firewall or proxy issue.
- Check that your firewall is allowing PDCWriter.exe can access the Internet.
- Check to see if your firewall is blocking HTTPS connections for PDCWriter.exe copy the license file link URL into your browser and change the HTTPS to HTTP in your browser’s address bar. Then press ENTER.
- If you are using a proxy (you can check this in Internet Explorer) then these details must be entered in Lizard Safeguard too. Proxy settings can be configured from the Windows Start menu >> All Programs >> LockLizard >> Lizard Safeguard >> PDF Writer >> Proxy Settings.
- If you are running an OWN SERVER installation of the Locklizard Administration System check that the PHP email function is working. If the Writer registration email is not sent it may hang the script and the Writer will not get a response back. You must have PHP email working in order for the system to send out Viewer registration emails too. Some helpful advice on PHP email not working can be found here.