Error Message: Microsoft.NET Framework, unhandled exception, PdfFileInfo is not initialized
Error Message: External exception EEFFACE
Issue: Documents do not look the same on all devices – fonts aren’t displaying correctly
Error Message: Div id=’error’
FAQ: When securing a pdf file if I have selected ‘Disallow use on Macintosh operating system’ do I, when setting print settings, still have to select ‘Only Windows’ when I want printing allowed?
Error: I have protected documents as part of a publication but the viewer is still connecting to the server every time before I can view them. How do I prevent this?
FAQ: The PDF source document has permissions already set. Does this affect Safeguard PDF Security?
FAQ: I have protected files for ‘all access’ but I want to change this to a publication. Is there an easy way of doing this?
FAQ: Do I have to be connected to the Internet in order to protect documents or products?
FAQ: What is the maximum size for the document Title when protecting PDF files?
FAQ: How do I reset the Writer protection settings to their default values?
FAQ: Is there a way of having unique (trackable) watermarking for a customer with multiple accounts?
FAQ: Protecting documents on Windows 2008 R2 server
FAQ: Why would I use publications when protecting files?
Issue: Display problems – document looks different in the Safeguard Viewer compared to Acrobat
FAQ: Does the Writer or Viewer process the file information created by Adobe?
Error: When I protect a document or file the protection status displays FAILED
FAQ: Do I have to upload my documents or products to your web server to protect them?
FAQ: Do you host my documents / products on your server?
FAQ: What watermarking options are available in Safeguard PDF Security?
Error Message: Failed to process request. Database error – when protecting documents
APLO file not found. Verify the correct file name was given.
FAQ: What is the maximum file size for Protector products?
Error Message: Failed to compute ID. Error code: 5.
Error Message: Failed to compute document id. Error code: 0.
FAQ: What is the maximum file size for Safeguard documents?
Error Message: Failed to compute document ID. Error code: 32.
Error Message: Failed to set document rights. Error code: 2.
Error: Hyperlinks do not work after converting a PDF to PDC format
Error Message: List index out of bounds
Errror Message: Version 3 of Safeguard PDF Writer is required to continue
Error Message: Failed to set document rights. Error code: 0.
FAQ: Own branding image does not show in the viewer
FAQ: Can users change the security settings I have applied to my documents or products?
FAQ: What is a thin client environment? How does this affect LockLizard products?
Error: I have protected a web site that uses java applets but the applets are no longer working
Error Message: Web Publisher – Error on Internet Write File 12031
FAQ: Hyperlinks – can I index or link multiple PDF and PDC files?
Error Message: Before creating a protected PDF file you have to register (writer registration)
Error Message: Invalid request. Invalid or missing parameter.
Error Message: Failed to set Calendar date or time.
Error Message: LockLizard Safeguard Secure PDF Viewer is not allowed to run in a Citrix or Windows Terminal Server environment. Please consult your publisher.
Error: Transparent Adobe watermarks are displayed opaque
FAQ: Does Lizard Protector support mp3 and mov media files?
FAQ: Is there a limit to the number of documents I can protect or customers that can receive protected files?
FAQ: Which setting for ‘document license validity’ should I choose?
Error message: protection status failed
Error Code: 1813 ex4294967294
FAQ: How do I extend access to an expired document for a customer?
FAQ: How do I access Safeguard Viewer or Writer using Windows 8?
Error Message: The filename, directory name, or volume label syntax is incorrect.