FAQ: How can I search across multiple PDC documents?
Issue: Checking Document Validity message is displayed over splash screen
Error Message: Internet Explorer cannot download. Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
Error Message: Invalid document version. Supported version by viewer is X. Document version is Y.
Error: The Flash content of my program does not open.
Error: When I open a Document it just says validating document and hangs
Viewer Freezing: Viewer Freezes and causes system to hang
Error: Document opens but splash screen does not disappear
Error: Watermark is displayed on top of PDF content even though I set it to behind and transparent
Error Message: An I/O error has occured while reading document or product. Error code: 5.
Error Message: Error 12057 cannot connect to licensing server – no firewalls are active on the client machine
Error: Links created in Acrobat are not underlined or highlighted when converted to PDC format
Error Message: Cannot open document – path is shown to PDC file
Error Message: “Cannot determine file size” – Can’t launch documents via Chrome after upgrading iOS
Error Message: This document is no longer available or the document record has been deleted from the administration system and is no longer available
ERROR: Document access failed: Attempt to invoke virtual method […] on a null object reference
MAC Error Message: A component required by Lizard Safeguard viewer is not running.
Error: Unable to write to pdcviewer.ini
Error message: You don’t have access to this document – no access to document
FAQ: How do I close the Snagit screen capture application so I can view LockLizard protected files?
Error: When I double-click on the Safeguard viewer application, my license file, or a protected document nothing happens
Error Message: Invalid File Name Received – Android devices
Error: Documents are not closing in the Viewer
Error: View limit is being depleted prematurely
Error: the viewer is launching, then quickly closing, without error or indication as to why
Error: Viewer freezes and on closing down the viewer you get the error message – Can’t load secbuff library please reinstall.
Error Message: Document Access Failed – unknown error
Error: Slow scrolling and computer freezing or crashing issues
Error: Documents are not printing or viewing as they should
Error Message: Invalid license file. The license you are using does not match your computer details. Please contact your publisher
Issue: Document expiry message is displayed before a document has expired
Error Message: Invalid Server Response
Error: Display problem with OSX Mavericks and blank pages or white blocks covering page content
Error Message: Failed to check license – corrupted encrypted data
Error: Opening a PDC or LLV file on iOS using a web based email system (Gmail, hotmail, etc.) shows just text
Pasting a link to a PDC or LLV file into the iPad browser takes ages to load
FAQ: How do I access Safeguard Viewer or Writer using Windows 8?
Error Message: This document has expired. System time change detected.
FAQ: I can’t get the Mac viewer to work with multiple user accounts
Error Message: File is corrupt or incomplete
Error Message: Please close your screen capture application and press ok to continue (screen grabber name.exe)
Error Message: SSL handshake aborted. I/O error during system call. Connection reset by peer.
Error Message: Memory exception. The instruction at 0x####### referenced memory at 0x####### . The memory could not be read.