Error: I cannot download LLV or PDC files using Chrome or Firefox on iOS
Error: Hyperlinks to external web sites are not working on iOS
Error: PDC files are not loading into the iOS library
Issue: If I right-click and select copy on a protected PDF on my Mac the program freezes
Issue: Document name is not showing in the task bar when the Viewer window is minimized
Error: PDC attachment does not open in Outlook or launches the Viewer without the document displayed
Error: Watermark postion – watermarks are appearing in the wrong location when viewed and printed
Error Message: Failed to get document or product access key. Server returned 502 response code.
Error: The Protector viewer window is blank or momentarily displays an image. No error message is displayed.
Video and/or audio is not being played on the iPad
Error: User can open documents in one publication but not another one that he has access to
Error Message: The document could not be opened. NSCFString stringByReplacingOccurrencesOfString
Error Message: Server Response code 504.
Error: The Operation can not be completed. Error code 1401.
Error: On my Mac, documents are being opened by apple script editor instead of LockLizard
Error Message: LockLizard Safeguard viewer quit unexpectedly
Error Message on Android: Please update your viewer to the latest version to access this document.
Error: I tried to open a document online but I received an error report – PDCViewer caused an Access Violation
Error: When I double-click on a document to open it, it opens the viewer but the document does not load – no error message appears
FAQ: Where do I buy a license from to view protected documents or products?
Error processing HSF Package: EAccessViolation:Unit1.cpp(2809)
Error message: Invalid request
Error: iOS Viewer crashes when viewing a document
FAQ: How can I stop my screen grabber from loading at Windows startup
Error Message: An error has occurred while retrieving document or product access key. Unexpected end of file from server.
Error: Document taking a long time to open – Checking Document Validity message takes a while to disappear
FAQ: My Firewall warns me that LockLizard software is monitoring my keystrokes. Why?
FAQ: Do I have to be connected to the Internet in order to view protected documents / products?
Error: I cannot open files using the File Open option in the Viewer software – the viewer just crashes
Error Message: Safeguard Viewer will not open on a rooted device
Error Message: Error 1284:68 Can’t connect to server. The server name could not be resolved or an extended error was returned.
Error: User cannot open documents in a publication even though he has been given access to that publication
Error Message: Access Violation at address 05CC9E15 in module PDCLib.dll. Read of address 06347004
Error Message: Failed to check document access. Can’t find your account.
Error Message: Acrobat could not open .pdc because it is either not a supported file type or the file has been corrupted.
Error Message: You can’t access this document due to restrictions imposed by your publisher
Error: Document font is all blurry in the Mac Viewer
Error Message: You need to activate (register) the license sent to you by the publisher before you can view protected documents
Issue: Full screen mode is displaying scroll bars
Error Message: You do not have the correct key that is required to decrypt this document
MAC Error: The Safeguard Viewer program icon ‘bounces’ but document does not open
Error Message: Unknown Error (Android)
FAQ: Can I change a protected files name on my computer? If yes, does it make the file unusable?
Error message: An I/O error has occurred while reading document error code 38
Error: .pdc or .llv files are being displayed in the IE browser as text
Error Message: Document Access Failed. Attempt to invoke virtual method byte
FAQ: How do I open a protected file directly from Internet Explorer or any other browser?
Error Message: Please configure your anti-virus or spyware software to allow PDCViewer.exe to execute.
Error Message: Error loading component. Can’t load secbuff library. Please reinstall.
Error Message: An error has occurred while the viewer was initializing. Failed to initialize license store. Configuration files are not valid.
Error Message: Error 67:94 – error opening keystore file
Error Message: Error 12057 cannot connect to licensing server – no firewalls are active on the client machine
Error Message: “Cannot determine file size” – Can’t launch documents via Chrome after upgrading iOS
FAQ: If a protected file is on a CD and a customer attempts to open it, does the file perform exactly as if it were on the hard drive?
Error: After upgrading my Mac Viewer I can no longer scroll in full screen mode or use my laser pointer to change the screen
I can open a document once, but the whole computer locks up on the splash screen when I attempt to open it again – 64 bit computer running 32 bit Vista
Error Message: Internet Explorer cannot download. Internet Explorer was unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later.
Issue: Document always crashes at the same page and generates an error report
Error: The Flash content of my program does not open.
Error: When I go to open a file it says ‘getting document access key’ and then hangs