Issue: Viewer crashes at installation time whilst checking installed license
Error Message: LizardSafeguardViewerSetup.pkg can’t be opened because it is from an unidentified developer
FAQ: How do I install the viewer or Writer software from the command line without user input?
Issue: Clicking on a license file link directs me to a login page
FAQ: If I have prevented use of a document on a Mac can users still register?
Error Message: Failed to process request. Database error – when registering
FAQ: If a protected file is on a CD and a customer attempts to open it, does the file perform exactly as if it were on the hard drive?
Error: Slow scrolling and computer freezing or crashing issues
Issue: Full screen mode is displaying scroll bars
Error: Error Report generated when attempting to print
Error message report on print: TMDIChild::PaintWatermark
Error: The document I have published has printing enabled but the print icon is disabled in the viewer
FAQ: Does the Writer or Viewer process the file information created by Adobe?
Error: I have protected documents as part of a publication but the viewer is still connecting to the server every time before I can view them. How do I prevent this?
Error: Viewer license emails are not being received straight away
Error Message: Unable to download admin.php. Unable to open this Internet site. The requested site is unavailable or cannot be found.
FAQ: Why when I change the support email address on the administration system does it not change on the document properties?
Own Server Installation
Error Message: unable to access ll-config.php. Please make sure it exists, is empty and has full write permissions (CHMOD 666)
Error: The folder ll-master is appearing in the Viewer license files URL
Error message: Syntax error or access violation, message from server: SELECT command denied to user ‘tomcat’@’localhost’ for table ‘writerusers’
Web Viewer Own Server
FAQ: How can I see what errors the browser is giving to the Web Viewer?
Error Message: Error 2424:74 failed to move file
Error: The Web Viewer keeps looping (constant loop) when trying to load documents
Error Message: 2424:74 Invalid Username and/or Password
Error Message: Failed to check Web Publish rights. Can’t connect to server. Not enough storage is available to process this command
Error Message: Unsupported document. The file exceeds the limit allowed. Maximum allowed size is 163KB.
FAQ: How do I unlock a user who has been locked out of the Web Viewer due to too many invalid login attempts
FAQ: Is there a minimum specification for a device to use the Web Viewer?
Error Message: Invalid Web Viewer Username
Safeguard Portable USB
FAQ: Using custom navigation software for documents published to USB
Error Message: Aborted. Viewer version X or newer is required
Error Message: ABORTED Viewer v2.6.37 or newer is required when protecting files to USB devices
Using ecommerce commands work fine when I paste them into my browser but fail from inside PHP using curl
FAQ: I sell ebooks and want customer records to be automatically created on the Administration system so that there is no delay in customers receiving their license emails after purchase. How can this be achieved?
FAQ: Do you provide code for integration with our Shopping Cart?
Error: When publishing a document to more than one publication, only the first works.
Error Message: File cannot be found (command line)
Error Message: Invalid argument option. You can only publish to one publication at a time.
FAQ: Can my customers distribute protected documents / products to others?
FAQ: I plan to create a single customer account for each company that subscribes to my reports and assign multiple licenses to that account. How can I prevent companies sharing these licenses with other companies and thus sharing the documents / products?
FAQ: We want to give prospects / customers free 30 day trials of our documents / products. Is this possible?
FAQ: How do I configure a Gmail account as my SMTP server?
FAQ: Can I keep an Adobe Password on my PDF if I protect documents using Safeguard?
FAQ: I have extended the limited access to a document for a customer, but the viewer still tells the user that the document has expired (even after removing and re-licensing the keystore).
Proxy server settings – manual entry
Proxy Settings Overview
Automatic Proxy Configuration Script
Error Message: Access violation at address 005305C0 in module ‘PDCWriter.exe’. Read of address 0012E920.
OLD Safeguard Viewer (before v2.5)
We cannot connect to the license server by Internet. Please check that you are connected, or that a firewall is not stopping this connection.
Acrobat Reader (or full) must be installed and enabled to view PDF in browsers.
Server Response code 504.