FAQ: Why does my anti virus software detect that the Viewer is malicious and a security risk?
FAQ: How can I disable the automatic update feature of the viewer?
FAQ: How do I install the viewer or Writer software from the command line without user input?
Error: The license file on my android device displays the license in a folder but will not open or import into the Viewer
Error: When I double-click on the Safeguard viewer application, my license file, or a protected document nothing happens
Error Message: cannot download the license file. IE 8 unable to open this Internet site. The website is unavailable or was not found.
Viewer Freezing: Viewer Freezes and causes system to hang
FAQ: How can I stop my screen grabber from loading at Windows startup
Error Message: An I/O error has occured while reading document or product. Error code: 5.
Error message report on print: TMDIChild::PaintWatermark
Error: Can’t print in landscape orientation
FAQ: The page printing position is not exactly the same as it is in Acrobat
Issue: The documents I publish look fine on the Mac but not on a Windows computer
FAQ: When securing a pdf file if I have selected ‘Disallow use on Macintosh operating system’ do I, when setting print settings, still have to select ‘Only Windows’ when I want printing allowed?
Error: Hyperlinks do not work in my Lizard Safeguard document.
Error: Configuring SMTP gives an Internal Server Error
Error: Viewer license emails are not being received straight away
Error Message: Unable to download admin.php. Unable to open this Internet site. The requested site is unavailable or cannot be found.
Own Server Installation
Error Message: We are sorry, your ability to login has been suspended due to too many recent failed login attempts
Error Message: unable to access ll-config.php. Please make sure it exists, is empty and has full write permissions (CHMOD 666)
Error: The folder ll-master is appearing in the Viewer license files URL
Web Viewer Own Server
FAQ: Does the Web Viewer work with a CDN service?
FAQ: How can I see what errors the browser is giving to the Web Viewer?
Error Message: Error 2424:74 failed to move file
Error Message: 2424:74 Invalid Username and/or Password
Error Message: Failed to check Web Publish rights. Can’t connect to server. Not enough storage is available to process this command
Error Message: Unsupported document. The file exceeds the limit allowed. Maximum allowed size is 163KB.
FAQ: Is there a minimum specification for a device to use the Web Viewer?
FAQ: How do I unlock a user who has been locked out of the Web Viewer due to too many invalid login attempts
Error Message: Invalid Web Viewer Username
Safeguard Portable USB
FAQ: Using custom navigation software for documents published to USB
Error Message: Aborted. Viewer version X or newer is required
Error Message: ABORTED Viewer v2.6.37 or newer is required when protecting files to USB devices
Error: List Publications function is not returning all of the publication name
Error message: In a browser I am getting a “cannot display the webpage error” and the URL is redirected to https://www.xn--servername-ul9j.co.uk/
Error: Ecommerce commands just returning OK or a blank screen with no additional data
Error: When publishing a document to more than one publication, only the first works.
Error Message: File cannot be found (command line)
Error message: Error 1284:68 Not enough storage is available to process this command
FAQ: Do my customers have to be connected to the Internet in order to view my secure files?
FAQ: Would it be possible to have our company name and logo in place of the LockLizard name and logo in the Viewer software?
FAQ: Can my customers distribute protected documents / products to others?
FAQ: Can I use Command Line with C#
FAQ: Does your Secure PDF Viewer support Chrome OS?
FAQ: Why is my watermark text cut off at the end of 2 lines of text?
Proxy server settings – manual entry
Proxy Settings Overview
Automatic Proxy Configuration Script
Error Message: Access violation at address 005305C0 in module ‘PDCWriter.exe’. Read of address 0012E920.
OLD Safeguard Viewer (before v2.5)
License check failed server returned 407 response code
Server Response code 504.
The requested URL could not be retrieved.