Issue: After installation of the viewer, Windows file explorer keeps locking up when moving or copying files
Error Message by Antivirus program: pdcviewer.exe tried to execute shellcode as a result of a possible buffer overflow attack
Issue: When I double-click on the installation file (.exe or .dmg file), it tells me the file is corrupted.
Error: The license file on my android device displays the license in a folder but will not open or import into the Viewer
Error: When I double-click on the Safeguard viewer application, my license file, or a protected document nothing happens
FAQ: If I have prevented use of a document on a Mac can users still register?
Error: PDC files are not loading into the iOS library
Mac error: Mac viewer hangs causing OS to hang
FAQ: Do I have to be connected to the Internet in order to view protected documents / products?
Error: Can’t print in landscape orientation
Error: A document I protected with printing allowed is not allowing printing (the print icon is greyed-out)
Error: Watermark text is not being printed
Issue: The documents I publish look fine on the Mac but not on a Windows computer
FAQ: Does the Writer or Viewer process the file information created by Adobe?
FAQ: Do I have to upload my documents or products to your web server to protect them?
Error: Configuring SMTP gives an Internal Server Error
Error: Viewer license emails are not being received straight away
FAQ: What does the ‘Monitor Email Address’ do?
Own Server Installation
Error: Batch resend of license emails to all customers fails with the message ‘No customers available. Changes cancelled.’
Error Message: We are sorry, your ability to login has been suspended due to too many recent failed login attempts
Error Message: unable to access ll-config.php. Please make sure it exists, is empty and has full write permissions (CHMOD 666)
Web Viewer Own Server
FAQ: Does the Web Viewer work with a CDN service?
Error Message: Error 2424:74 failed to move file
Error: The Web Viewer keeps looping (constant loop) when trying to load documents
Error Message: 2424:74 Invalid Username and/or Password
Error Message: Failed to check Web Publish rights. Can’t connect to server. Not enough storage is available to process this command
Error Message: Unsupported document. The file exceeds the limit allowed. Maximum allowed size is 163KB.
Error: Document fails to open in the Web Viewer
FAQ: Is there a minimum specification for a device to use the Web Viewer?
FAQ: How do I unlock a user who has been locked out of the Web Viewer due to too many invalid login attempts
Safeguard Portable USB
FAQ: Using custom navigation software for documents published to USB
Error Message: Aborted. Viewer version X or newer is required
Error Message: ABORTED Viewer v2.6.37 or newer is required when protecting files to USB devices
Using ecommerce commands work fine when I paste them into my browser but fail from inside PHP using curl
FAQ: I sell ebooks and want customer records to be automatically created on the Administration system so that there is no delay in customers receiving their license emails after purchase. How can this be achieved?
Error: Ecommerce commands just returning OK or a blank screen with no additional data
Error: When publishing a document to more than one publication, only the first works.
Error Message: File cannot be found (command line)
Error message: Error 1284:68 Not enough storage is available to process this command
Error: I uploaded some PDC files to my web server but I cannot access them
FAQ: Do my customers have to be connected to the Internet in order to view my secure files?
FAQ: What software do my customers need on their computers in order to view my secured files?
FAQ: Why are watermarks not displaying on my documents?
FAQ: What special characters do you support in filenames?
FAQ: How do I revoke document access?
Proxy server settings – manual entry
Proxy Settings Overview
Automatic Proxy Configuration Script
Error Message: Access violation at address 005305C0 in module ‘PDCWriter.exe’. Read of address 0012E920.
OLD Safeguard Viewer (before v2.5)
The server is unavailable.
A component required by Lizard Safeguard viewer is not running.
Safeguard before version 2.5: Invalid configuration detected. You have to re-install Lizard Safeguard viewer to fix this problem.