Error Message by Antivirus program: pdcviewer.exe tried to execute shellcode as a result of a possible buffer overflow attack
FAQ: Why does my anti virus software detect that the Viewer is malicious and a security risk?
Issue: When I double-click on the installation file (.exe or .dmg file), it tells me the file is corrupted.
Error: The license file on my android device displays the license in a folder but will not open or import into the Viewer
Error Message: Invalid user. License check failed. The account doesn’t exist in our system
Error Message: APP_CANTLOAD_SECBUFF
Error Message: The Operation could not be completed. An unexpected error occured (code – 10660).
Error: the viewer is launching, then quickly closing, without error or indication as to why
Issue: Document name is not showing in the task bar when the Viewer window is minimized
Error message report on print: TMDIChild::PaintWatermark
Error: Watermark text is not being printed
Error: The document I have published has printing enabled but the print icon is disabled in the viewer
Issue: The documents I publish look fine on the Mac but not on a Windows computer
Error: I have protected documents as part of a publication but the viewer is still connecting to the server every time before I can view them. How do I prevent this?
Error: Configuring SMTP gives an Internal Server Error
Error: Viewer license emails are not being received straight away
Error Message: Unable to download admin.php. Unable to open this Internet site. The requested site is unavailable or cannot be found.
Own Server Installation
Error Message: unable to access ll-config.php. Please make sure it exists, is empty and has full write permissions (CHMOD 666)
Error: The folder ll-master is appearing in the Viewer license files URL
Error message: Syntax error or access violation, message from server: SELECT command denied to user ‘tomcat’@’localhost’ for table ‘writerusers’
Web Viewer Own Server
FAQ: How can I see what errors the browser is giving to the Web Viewer?
Error Message: Error 2424:74 failed to move file
Error: The Web Viewer keeps looping (constant loop) when trying to load documents
Error Message: 2424:74 Invalid Username and/or Password
Error Message: Failed to check Web Publish rights. Can’t connect to server. Not enough storage is available to process this command
Error Message: Unsupported document. The file exceeds the limit allowed. Maximum allowed size is 163KB.
FAQ: Is there a minimum specification for a device to use the Web Viewer?
FAQ: How do I unlock a user who has been locked out of the Web Viewer due to too many invalid login attempts
Error Message: Invalid Web Viewer Username
Safeguard Portable USB
FAQ: Using custom navigation software for documents published to USB
Error Message: Aborted. Viewer version X or newer is required
Error Message: ABORTED Viewer v2.6.37 or newer is required when protecting files to USB devices
Using ecommerce commands work fine when I paste them into my browser but fail from inside PHP using curl
FAQ: Do you provide code for integration with our Shopping Cart?
FAQ: I sell ebooks and want customer records to be automatically created on the Administration system so that there is no delay in customers receiving their license emails after purchase. How can this be achieved?
Error: When publishing a document to more than one publication, only the first works.
Error Message: File cannot be found (command line)
Error message: Error 1284:68 Not enough storage is available to process this command
FAQ: I plan to create a single customer account for each company that subscribes to my reports and assign multiple licenses to that account. How can I prevent companies sharing these licenses with other companies and thus sharing the documents / products?
FAQ: Can my customers distribute protected documents / products to others?
FAQ: Do my customers have to be connected to the Internet in order to view my secure files?
FAQ: Does your Secure PDF Viewer support Chrome OS?
FAQ: Why is my watermark text cut off at the end of 2 lines of text?
FAQ: How do I configure a Gmail account as my SMTP server?
Proxy server settings – manual entry
Proxy Settings Overview
Automatic Proxy Configuration Script
Error Message: Access violation at address 005305C0 in module ‘PDCWriter.exe’. Read of address 0012E920.
OLD Safeguard Viewer (before v2.5)
License check failed server returned 407 response code
A component required by Lizard Safeguard viewer is not running.
Acrobat Reader (or full) must be installed and enabled to view PDF in browsers.